Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Thatcham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data. This policy explains how Pharmacy Weight Loss Thatcham collects, uses, and safeguards your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Thatcham is a GPhC-registered online pharmacy weight loss clinic serving patients in Thatcham and across the UK. We act as the data controller for any personal information you provide to us. Our GPhC registration number is 9012511.

2. Data We Collect

When you use our services, we may collect the following information:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health and medical data: Medical history, current medications, weight, BMI, and other health information necessary to provide safe pharmacy services
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies
Communication records: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal and medical data for the following purposes:

To assess your suitability for weight loss treatment safely and appropriately
To dispense and deliver prescribed medications — orders are dispatched within 1 working day of pharmacist approval
To maintain accurate medical and dispensing records as required by pharmacy law
To communicate with you regarding your treatment, orders, and any follow-up care
To process payments securely
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy

Our lawful bases for processing include the performance of a contract, legal obligation, and, for special category health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics cookies: Help us understand website traffic and user behaviour to improve our services
Preference cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare providers: With your GP or other relevant clinicians where clinically necessary or required by law
Delivery partners: Your name and delivery address are shared with our courier service to fulfil your order
Payment processors: Secure payment providers who handle transactions on our behalf
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
IT and platform providers: Who support our website and systems and are bound by data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient medical and dispensing records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Other personal data is retained only as long as necessary for the purpose it was collected.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised pharmacy staff only.

8. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to processing, and the right to data portability where applicable. To exercise any of these rights, please contact us directly using the details below.

9. Contact Us

For any questions about this privacy policy, how we handle your data, or to make a data-related request, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with how we handle your data, you have the right to raise a concern with the relevant data protection authority in the UK.