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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Thatcham

Pharmacy Weight Loss Thatcham
GPhC Registration No: 9012511
Effective Date: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Thatcham is a GPhC-registered online pharmacy (No. 9012511) providing weight loss consultations and prescription services to patients in Thatcham and the surrounding UK. We operate in compliance with General Pharmaceutical Council standards and all applicable UK pharmacy legislation.

2. Eligibility

Our services are available to individuals who:

We reserve the right to refuse treatment where it is not clinically appropriate or safe to proceed. Providing false or misleading information during your consultation may result in immediate cancellation of your order and could put your health at risk.

3. Prescriptions

All prescription medicines are issued only following a clinical review by our registered pharmacist prescriber. Approval is not guaranteed. A valid prescription will be generated only where our pharmacist determines it is safe, appropriate, and in your best clinical interest.

Prescriptions issued by Pharmacy Weight Loss Thatcham are for your personal use only and must not be shared with others. We retain the right to decline, limit, or discontinue prescriptions at any time on clinical or safety grounds.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards via our secure payment provider. Prices are displayed in GBP and are inclusive of VAT where applicable.

Your payment covers the consultation, prescription review, and dispensing of your medication. We do not charge separately for the pharmacist's clinical review unless otherwise stated at the point of purchase.

We reserve the right to amend pricing at any time. Prices confirmed at checkout will apply to your current order.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery is made via a tracked postal service to your registered UK address.

We are not responsible for delays caused by Royal Mail or third-party couriers, adverse weather, or events outside our reasonable control. If your order is declined, you will be notified promptly and a full refund issued.

6. Cancellations and Refunds

You may cancel your order before it has been reviewed and approved by our pharmacist. To cancel, contact us as soon as possible at the email or telephone number provided on our website.

Once a prescription has been issued and medication dispensed, we are unable to accept returns or offer refunds, as this is required under medicines legislation for patient safety. If your order is clinically declined before dispensing, a full refund will be processed within 5–10 working days.

In the event of a product fault or dispensing error, please contact us immediately. We will investigate and provide a resolution in accordance with our complaints procedure.

7. Medical Disclaimer

The information provided through our service is for clinical and informational purposes only and does not replace your GP or primary care provider. We recommend you inform your GP of any medicines prescribed through our service.

Weight loss medications carry risks and potential side effects. You are responsible for reading all patient information provided with your medication and contacting us or emergency services if you experience an adverse reaction.

We do not accept liability for any harm arising from inaccurate information provided in your consultation questionnaire.

8. Data and Privacy

We handle your personal and health data in accordance with UK GDPR and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. Our Privacy Policy is available on our website.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact Pharmacy Weight Loss Thatcham via the contact details listed on our website. We are committed to resolving any concerns promptly and professionally.